About Us

Trusted stairlift experts in West & South West England

A warm welcome from Simply Stairlifts

We are a family-run business devoted to helping people with mobility challenges regain confidence, independence, and happiness in their homes.

Based in Malmesbury, Wiltshire, we proudly provide stairlift services to communities across the West and South West of England.

Our mission: quality stairlifts, exceptional service

Our ethos is straightforward: provide top-quality stairlifts at fair prices, supported by expert workmanship and exceptional customer care.

We understand the difficulties our customers face, and we take pride in transforming their everyday experience. From turning stairs into a stress-free journey to offering ongoing support, we’re here to make a meaningful difference in your life.

A couple chatting near their stairlift
Aftercare support

Our commitment doesn’t end after installation.

24/7 emergency repair

Our engineers are available to help with a faulty or malfunctioning stairlift.

Expert stairlift fittings

A stairlift installation can be accomplished quickly and easily.

Family-owned

Run by father and son team committed to keeping independent in your home.

Simply Stairlifts staff profile

Meet the Simply Stairlifts team

Simply Stairlifts was founded in 2017 by father-and-son team Brian and Jack Pinchbeck.

Together, they combined their shared values of family, trustworthiness, and excellent customer care to create a stairlift company that genuinely puts people first.

Jack, a qualified mechanical and electrical engineer, holds an NVQL2 in stairlift installation, servicing, and repairs. With years of experience working in the mobility industry, Jack leads the team with a dedication to professional, friendly service.

Brian brings a wealth of knowledge and a customer-first approach to the business. His commitment to reliability and care helps ensure every Simply Stairlifts customer enjoys an exceptional experience.

“For us, it’s not just about installing stairlifts—it’s about giving people their independence back. Knowing we can make life easier for our customers is what makes this work so rewarding."
Brian Pinchbeck, Co-Founder of Simply Stairlifts

Supported by their wider family, the Simply Stairlifts team works together to deliver the best possible service—from your first consultation to long-term aftercare.

The Simply Stairlifts promise

What sets Simply Stairlifts apart? Our commitment to putting you first:

When you choose Simply Stairlifts, you’re choosing reliability, professionalism, and a company that genuinely cares about your independence.

Reliability, professionalism, and a company that genuinely cares about your independence

Trusted and Local Stairlift Specialists

Our family is proud to call Malmesbury, Wiltshire, home. From here, we provide stairlift services to communities across Wiltshire, Gloucestershire, Somerset, and Oxfordshire.

If you’re within a few hours’ drive, we’ll happily come to assist you.

The most trusted family-owned stairlift company in the South West

Simply Stairlifts strapline

Since 2017 we’ve earned a reputation for five-star service and customer care from our many happy customers who are enjoying the benefits of having a stairlift expertly fitted and professionally maintained with our renowned aftersales assistance.

Don’t take our word for it, read our customers’ feedback and get in touch with us for a free no-obligation quote.

Isobel B.
3 months ago
I have recently received the best possible service from Simply Stairlifts ! I needed to have a stairlift installed as a matter of urgency and the whole process , starting with my initial phone call , was completed in less than two weeks . Brian came to make the initial assessment and provide an estimate . He was very reassuring and explained everything carefully and clearly . Jack completed the actual installation very efficiently . He then gave a really clear explanation and demonstration of how the stairlift worked . He was most thoughtful and polite and a pleasure to have in my house . The whole experience has been so positive that I wouldn't hesitate to recommend Simply Stairlifts to family and friends .
Suzette D.
3 months ago
Brian came out the day I called to report my mum's stairlift was broken. They had to order a part which took a couple of days but they came back as promised and mended it quickly. Great service - would definitely recommend!
poppy S.
4 months ago
Incredible weekend service! I was in a desperate situation on Saturday and needed a stairlift removed as soon as possible. After calling around, this company completely saved the day. They arranged to come out on Sunday morning. They were so professional, respectful, and genuinely lovely to deal with from start to finish. They took the lift away with zero fuss or mess. I cannot thank them enough for their quick response and amazing service!
Nigel G.
5 months ago
First Class service throughout. Great communication. Very accommodating regarding stairlift removal at a particular date and time. Efficient tidy workmanship. Highly recommended.
Dorothy B.
5 months ago
After receiving a ridiculous quote from one company to come and repair my Stannah stairlift, I discovered SimplyStairlifts. Jack came same day, repaired my stairlift quickly and efficiently at an acceptable rate. I was very impressed and have no hesitation in recommending this company. Excellent.!
Samantha M.
6 months ago
My dad’s stairlift broke so I called simply stairlifts, explained the situation, my dad had had to spend the night on the sofa and was in a real state. I spoke with Brian and he was so helpful, he reassured me he would get to my dad that afternoon and he did. Myself and my dad were so grateful that they came out the same day, I would highly recommend simply stairlifts and Brian’s services. 5 star service ⭐️
Richard B.
7 months ago
Fantastic service from initial visit to installation. Brian, who did the survey and quote, was very helpful and knowledgeable. The process was very smooth. Jack did the installation which was excellent. Very pleased with the new stairlift. At the end, Jack took time to go through how everything worked and the ongoing support provided. Overall, would highly recommend this team.
Vivienne T.
8 months ago
Jack and Brian have fitted two stairlifts for our family: one for my parents and then my in-laws. On both occasions these were needed as a matter of urgency and they responded quickly ensuring that they were fitted as soon as possible. Jack and Brian are highly knowledgeable and offered excellent customer service. They helped us to make the best decisions in each case, one being a bespoke design to ensure it was most effective. After installation, they took the time to explain the controls etc and ensure that my parents and in-laws were confident in using the stair lift. Jack and Brian offer excellent aftercare and respond promptly to any difficulties. On one occasion when we needed support, they responded swiftly and visited to solve the problem. It has been fantastic to use a smaller family firm who offer such a personalised service and we would not hesitate to recommend them to others.
John
8 months ago
I contacted Simply Stairlifts when my wife found it difficult to climb our stairs. Brian came round that afternoon for a survey. We were very impressed with his quote and placed an order. We needed two rails as there was a landing half-way up, and we did not want to wait for a continuous curved rail. Jack came round a few days before the installation to discuss the logistics of providing power to the two stairlifts. The installation took place 7 days after the order was placed. Jack started at 12.30pm and methodically installed both lifts. Brian visited to check on progress and to help with final testing. At all times Brian and Jack were a pleasure to have in our home - polite, courteous, professional and accommodating. My wife was a bit apprehensive about using the lifts, but Jack instructed her on their use, and she has quickly become more at ease with them. I would certainly recommend Simply Stairlifts to anyone.
Valerie W.
8 months ago
Excellent service. Would highly recommend on price and service. Thank you
Paula C.
8 months ago
Simply Stair lifts - Excellent customer service. Brain and Jack went above and beyond with my father's stairlift to get it replaced at short notice. Would definitely recommend this company, without hesitation. Thank you.
Jeanette G.
8 months ago
Jack and Brian took great care, from the first contact to the follow up, in making sure that the stairlift and installation were suitable for our specific need and environment. I would definitely recommend this company.
Karen H.
9 months ago
Jack & Brian are brilliant! They are knowledgeable, helpful and so easy to deal with. I would 100% recommend them for both their customer service and installation!
Martyn J.
10 months ago
First class service from the survey on a Tuesday to the installation the following week. Expertly installed and and demonstrated by Jack, I would recommend Simply Stairlifts.
Sandie H.
10 months ago
It was well done by a very nice young man
Ann A.
11 months ago
Amazing service, Brian is fabulous. I called them at 2pm regarding an issue with my grandparents stair lift, Brian said he would be over at 4pm ish. Arrived before 3.30pm and is fixing the lift now! Absolutely fantastic service, we will be moving all our maintenance and repairs over to them in the future.
Anne E.
11 months ago
Simply Stairlifts we’re amazing. Jack went above and beyond to get my husbands stairlift fitted before we moved in and returned to explain everything to us. A really great service, A big thank you from Anne and John E
Ian M.
12 months ago
Jack is always friendly and polite. His approach is very professional. He thoroughly explained everything he was doing. We have had to call him out on multiple occasions and he always gets to us asap. For example, I called him today and he arrived in just over an hour. Excellent service. I can heartedly recommend his service.
Laura
1 year ago
I rang this company based on a recommendation and spoke to a lovely man named Brian. Brian outlined the installation process and costs and swiftly visited my parents the next day to meet them and take measurements of their staircase. Brian is polite, fun and communicates well and it was a pleasure to meet such a genuine man. His Son Jack came four days later and installed the stairlift for my parents. Jack, who is very much like his father, explained everything in a way that we all understood. He worked methodically, quietly and tidied everything up once the job was finished. He had a laugh with my Mum and put a smile on her face. Again, a lovely man. All in all it was a great no-fuss experience for my parents. We would highly recommend Brian and Jack.
Photo from customer review
Jim B.
1 year ago
Excellent, first rate, top notch. So very pleased with our Stairlift, from measurements to fitting it took only 4days. Brian and Jack, both friendly and efficient, team work at its best. Many thanks Gentlemen.
Leo M.
2 years ago
I called Jack at very short notice for an emergency. He made time for me and very much for the better and my relief sorted the situation out . A very personable young Guy and what he charged was very reasonable indeed. Strongly recommended. Leo
taylor M.
2 years ago
absolutely fantastic service. They helped me out at short notice when my uncles stair lift wasn’t working and have used them since. Very friendly and helpful. Would definitely recommend
Simon D.
2 years ago
A super efficient family business with Brian and Jack being very understanding and friendly. They worked hard to get the stairlift installed before Christmas, which was such a relief for my parents. I woukf recommend to anyone. Honest and reliable service. Thank you
Maxine W.
2 years ago
This is the first time I have used this company and I cannot praise them too highly. Their response was first class as was their service. Very reasonably priced and no aggressive attempt to sign me up to an expensive service maintenance contract - unlike the supplier of the stairlift. I would thoroughly recommend them! A special mention to the engineer Jack.
Marcia B.
2 years ago
Thank you Brian & Jack, fantastic service, from quotation to installing everything went smoothly. I didn't relish having a stair lift, however what a huge difference it is making to my life. Highly Recommend Simple Stairlifts :0)
Aftercare support
24/7 emergency repair
Expert stairlift fittings

Media

Simply Stairlifts is proud to have been featured in reputable publications such as:
Bath Life logo

Bath Life Magazine

Bristol Life logo

Bristol Life Magazine

How we can help

Stairlift Installation

A range of new or reconditioned stairlifts with trade-ins, finance and rental options available to suit your budget.

Stairlift Servicing

Regular services by qualified engineers to extend the life of your stairlift and give you peace of mind.

Stairlifts for Sale

A varied range of top rated, stylish, customised brand-new Homeglide Stairlifts available to transform your quality of life.

Get in Touch

Simply Stairlifts
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