Privacy Statement & Cookie Policy

At Simply Stairlifts, we are committed to data privacy and protection of our customers data. GDPR compliance for us has required the development of our current information security management, improving and maintaining key data protection and privacy controls, and auditing the information we hold. In order to ensure our continued and improved compliance with GDPR we will follow the below principles:

• To process data fairly and lawfully;
• Processing data only for specified and lawful purposes;
• Data processed is adequate, relevant, and not excessive;
• Data processed is accurate and, where necessary, kept up to date;
• Data is not kept long than necessary;
• Data is processed in accordance with an individual’s consent and rights;
• To store data securely; and
• To ensure that data is not transferred to countries outside of the European Economic Area (EEA) without adequate protection.

What does this mean for our Customers?

As a Customer of Simply Stairlifts, we will only process your data if it complies with the principles set out above. If at any point, you feel that data we hold for you is inaccurate or needs to be updated, please inform us as soon as possible, and we will arrange for this to be amended.

GDPR also gives individuals the right to be forgotten. If you would like to exercise your right to be forgotten, please contact us on info@simplystairlifts.co.uk or call 01666 822060 to outline what data you would like us to remove and your reasons. There may be circumstances where we will be unable to process your request; however, we will assess each request on an individual basis.

Website Privacy Notice

What information do we collect about you?

Other than the cookie information explained below, we do not collect information about you when you visit our website as our website is in effect just an online brochure.

If you want to make an enquiry via our online form we collect your name, phone number and email address so that we can reply to your enquiry.

The information we collect about you when you place an order for products or services at your home, at our premises or over the phone would be your name, address, telephone number and where offered to us, your email address. This is stored so that we can deliver, install and service your products and to keep you updated on our progress.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

If you would like more information about this, you can visit https://www.aboutcookies.org/

You can set your browser not to accept cookies and the above website will tell you how to remove cookies from your browser.

Links to other websites

This website contains links to other sites. We can’t be responsible for the content of those sites, so please use them at your own risk.

We take all reasonable precautions to prevent computer viruses on the website. However, we cannot accept liability for any damage or loss (including, but not limited to, damage to or loss of property) resulting from your use of the website.

Using your personal information

We collect information about you to process your order, support your product and, if you agree, to contact you about other products and services that we think may be of interest to you.

If you are claiming VAT Exemption, due to a disability, we need to store details of your disability for inspection by HMRC. this is not collected via the website but through our paper order and service forms.

Simply Stairlifts will not share your information for marketing purposes with other companies without your consent.

We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us on 01666 822060.