When looking for a stairlift supplier, there are a few things you need to check. Here is the list of what to look for:
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Reputation and Experience: Look for established companies with a track record of providing reliable products and quality service. Check customer reviews (Google, Facebook, etc) and testimonials to measure customer satisfaction.
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Range of Products: Ensure that the supplier offers a wide range of stairlift options. Stairlifts come in various designs, features, and configurations, such as straight stairlifts, curved stairlifts, outdoor stairlifts, and heavy-duty models. A supplier with a diverse product lineup can offer you more choices and help tailor the stairlift to your unique staircase and requirements.
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Customization and Installation: Stairlifts often need to be customized to fit your staircase dimensions and requirements. A reputable supplier will carry out a thorough assessment of your staircase, ask you about your particularly needs and wants, and provide a personalized solution. They should have certified technicians who can install the stairlift safely and efficiently.
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Quality and Safety Standards: Look for stairlift suppliers that offer high-quality products that meet industry safety standards. Ensure that the stairlifts have essential safety features, such as seat belts, swivel seats, safety sensors, and smooth starts and stops. Ask about the supplier’s certifications and whether their stairlifts comply with relevant safety regulations. The UK safety standard is BS EN 81-40:2020. You can read more here.
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Warranty and After-Sales Support: Ask about the warranty and after-sales support provided by the supplier. A reliable supplier will offer a comprehensive warranty on their products, covering parts and labour. Additionally, they should have a responsive customer support team that can address any concerns or issues that may arise after installation.
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Price and Payment Options: Do your research well. Get detailed pricing information from multiple suppliers to compare costs. Consider not only the initial purchase price but also any additional costs for installation, customization, and ongoing maintenance. Some suppliers may offer financing options or work with insurance providers to help make the stairlift more affordable.
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Service and Maintenance: Find out if the supplier offers regular maintenance and servicing for the stairlift. Stairlifts require periodic maintenance to ensure their optimal performance and longevity. A supplier that provides reliable service and maintenance support can help keep your stairlift in excellent condition and promptly address any issues that may arise. More information here on maintenance.
By considering the above points and conducting thorough research, you should find a reputable stairlift supplier that provides a good, reliable service.
